Product Support

Annual Autodesk AEC Product Support Product Support with Subscription

Covers AutoCAD release 2009, 2010, 2011, 2012

As of March 16, 2011, you’ll no longer receive upgrade pricing or technical support for older "retired" versions of Autodesk products.

Autodesk offers upgrades for most products from the previous three versions to the most current version of Autodesk® software. Upgrades allow customers to get the most current version of their product or, in many cases, to move to a more appropriate, industry-specific offering. Paths, pricing, and availability vary by product, so consult your CAD Research, Inc. Sales Representative to learn more.

___________________________________________________________

Hourly On-Site Support

Billed to half hour increments. One hour Minimum.
Travel times billed to clients for sites more than 30 miles
from CAD Research’s office

Customization and Training issues are not covered by subscription support contracts.
Receive $50 off if contract is purchased within 30 days of software purchase.

___________________________________________________________

On-Line Support (WebEx)

Web conferencing lets our technicians connect with anyone, anywhere, in real time. WebEx combines desktop sharing through a web browser with phone conferencing so everyone sees the same thing while you talk. Ensure that your organization approves of remote sharing prior to requesting a WebEx session for support.